• Which IDs are accepted for the account verification process?

  We accept the following forms of government ID for KYC verification purposes: Passport Driver's License Social Security System (SSS) Card with DOB Professional Regulation Commission (PRC) ID Postal ID must have Photo Unified Multi-Purpose ID (UMID) Philippine Identification System (PhilSys) ID or Digital version of PhilSys ID (ePhilID) National Bureau of Investigation (NBI) Clearance OFW ID Overseas Workers Welfare Administration (OWWA) ID Police Clearance Certificate or PPopular

• How to register?

  Here are the easy steps on how to register: Step 1: On the WinZir website, locate the "REGISTER" section at the upper right corner of the screen. Click on the "REGISTER" button to proceed. Step 2: Type in your mobile number and click "Next". An OTP will be sent to the provided phone number via SMS. (https://storage.crisp.chat/users/helpdesk/website/d680989cb9cd9800/picture1Popular

• I forgot my player account password

  If you have forgotten your password for your player account, there are a few steps you can follow to reset it: Go to the "Forgot Password" page: You can access the "Forgot Password" page by going to the Login tab at the upper right corner of the website then click "Forgot Password''. Enter your account email or mobile number: On the "Forgot Password" page, you will need to enter the email address or mobile number associated with yourPopular

• What if I do not have any of the acceptable ID's?

  We highly suggest applying for an NBI clearance or Police clearance as these are easier to get as compared to other IDs. Once you have a valid ID, you may reach out and send it to our live chat support for our team to check. If you do not have any valid primary ID from our list above, we sadly cannot verify your account yet. Valid ID’s that are not under your name cannot be accepted as well as the account is strictly personal and non-transferable. Please check the updated article at https://fPopular

• How to do manual registration?

  If you are experiencing issues with registering an account, you may request for a manual registration by sending us the following information: Birthdate (Day/Month/Year) First Name Middle Name (if applicable) Last Name Complete Address Income Source Promo Code (optional) Desired Username Password (default password is P@ssw0rd, you should change it after logging in) Email Address Phone number Please ensure that your mobile number and email address are correct for account sSome readers

• How to delete or close my WinZir account?

  If you want to erase or delete your account, however, for security and fraud prevention reasons, this will not be removed instantly as we need to maintain the records for a limited amount of time to check against fraudulent users. We need to ensure that the same email can not simply delete their account and make a new one claiming to be a different age or a different person, for example. You can request to close your account, either permanently or temporarily, by reaching out to our live chat suSome readers

• I forgot my player username

  If you forgot your username, we will send a one-time verification code through your registered mobile number or email address. You may inform us of your registered email address or phone number in order to retrieve your account username. Please check the updated article at https://forum.winzir.ph/d/58-i-forgot-my-player-usernameSome readers

• Why is the registration process taking too long after submission?

  If you are experiencing delays or issues with the registration process on https://winzir.ph, there are a few things you can try to troubleshoot the problem: Check your internet connection: Make sure that you have a stable internet connection, and try switching to a different connection type (such as 4G or 5G) if you are using mobile data. Try a different browser: If you are having issues with the registration process, you may want to try using a different browser. Google Chrome and MozilSome readers

• I can't login / the site is broken

  If you are experiencing these issues, you may try clearing your cookies and cache on your browser. Kindly also send us a screenshot of the error in order for us to investigate the issue immediately. Please check the updated article at https://forum.winzir.ph/d/28-i-cant-login-the-site-is-broken-or-error-on-websiteSome readers

• Can I withdraw the free PHP 1,000 (locked-in balance)?

  As soon as you deposit PHP 1,000 or more (first deposit), you will also receive a free PHP 1,000 which will serve as your locked-in balance for 30 days. Deposits can be used immediately, however the free PHP 1,000 bonus is only available 30 days after depositing and must be wagered 100%. The minimum withdrawal amount is PHP 500, and winnings can be withdrawn once the wagering requirement has been met. Please check the updated article at https://forum.winzir.ph/d/7-can-i-withdraw-the-free-php-10Some readers

• I did not receive SMS OTP for registration

  If you are trying to register an account and you are not receiving the one-time password (OTP) that is sent to your phone via SMS, there are a few things you can try: Check for typos: Make sure that you have entered the correct phone number when registering your account. If your Philippine mobile number is 09173122302, the correct format is 9173122302 (just remove the 0-zero). Check for technical issues: There may be technical issues that are preventing the OTP from being sent to you. YFew readers

• Can I change my email address or mobile number?

  In the event that you are requesting to change your mobile number or email address, we will conduct an account verification to check if the user is the real owner of the account. There are two cases in this situation, please read the following for different solutions: I still have access to my old mobile number or email address: We will send a one-time verification code via email or SMS. Once you have received the one-time verification code, please send it to us along with your desired neFew readers

• How to verify my account?

  Here are the steps on how to verify your account: Step 1: If your account is not yet verified, a pop-up for live verification will appear. Step 2: Prepare a valid identification document (ID) such as a passport or driver's license. See list of valid IDs accepted here. Step 3:Few readers

• How to change my password?

  To change your password, login first into your account, then go to "Edit profile" and enter your current and new password then save. You may also use the forgot password feature to reset your password using your email address or SMS. Please check the updated article at https://forum.winzir.ph/d/39-how-to-change-my-passwordFew readers

• How to download the WinZir App?

  To download the app, please follow these steps: Go to the App Store for IOS or Google Play Store for Android on your mobile device. Search for "Winzir" in the search bar. Click on the Winzir app icon. Click on the "Download" or "Install" button. Wait for the app to download and install on your device. Alternative way: You may also go to your browser and type https://winzir.ph/more/app-download and click Google Play to download theFew readers

• What will I do if I am having trouble joining the videocall using Google Meet?

  If you are having trouble joining the videocall using Google Meet, there are a few things you can try: Check your internet connection: A stable internet connection is essential for the video call feature to work properly. Make sure that you have a strong and reliable connection, and try restarting your router if you are experiencing connectivity issues. Check your browser: Make sure that you are using a compatible browser for the video call feature. Google Meet is supported on most moderFew readers

• How to contact WinZir?

  WinZir provides a high level of customer service support that works 24/7 nonstop for speedy assistance. You may select any of the options below by reaching out through: Live Chat - Get fast responses by using the live chat feature on this link https://go.crisp.chat/chat/embed/?websiteid=1b116a5b-46cf-4ed0-8999-404a0b825f37 Email - support@winzir.ph Hotline - +63(02)8540-9405 We are looking forward to help you! Please check the updated article at https://forum.winzir.ph/d/139-howFew readers

• Can I play with multiple accounts?

  WinZir strictly only allows one account per user, provided that the player has successfully undergone KYC verification procedures. Please check the updated article at https://forum.winzir.ph/d/143-can-i-play-with-multiple-accountsFew readers

• Can I change my personal data after registration?

  After registering on the website, you may be able to change certain personal data associated with your account. This may include details such as your email address, phone number, or address. However, it is important to note that you may not be able to change certain basic data, such as your first name, last name, or date of birth. This is because the website places a high value on trustworthiness and seriousness, and it is important to maintain accurate and up-to-date records of its users. IfFew readers

• I forgot my registered email address

  If you forgot your email address, we will send a one-time verification code through your registered mobile number. You may inform us your registered phone number in order to retrieve your email address. Please check the updated article at https://forum.winzir.ph/d/147-i-forgot-my-registered-email-addressFew readers

• I have not received my email verification link. What's going on?

  There are a few potential reasons why you might not have received your email verification link: The email may have been sent to your spam or junk mail folder. Check these folders to see if the email ended up there. There may have been a typo in the email address you provided. Check to make sure that you entered the correct email address. The email may have been blocked by your email provider (example icloud.com, yahoo.com) or internet service provider. Check with them to see if thereFew readers

• Is my personal information safe with WinZir?

  Yes, your personal information is safe with https://winzir.ph. The website uses state-of-the-art encryption technologies to protect your data from unauthorized access, and it takes measures to ensure that all communication is kept private. When you register an account on the website, you may be asked to provide personal information such as your name, email address, and phone number. This information is used to create your account and to provide you with access to the site's services. The websiFew readers

• Where can I see the unplayed amount in my account?

  When you log in to your account, go to "Wallet", then to Withdraw, and on the upper right side of your screen, you will see Unplayed Amount. Check the updated article at https://forum.winzir.ph/d/131-where-can-i-see-the-unplayed-amount-in-my-accountFew readers

• Do I undertake any obligations by registering on the WinZir website?

  By registering on https://winzir.ph website, you are agreeing to the website's General Terms and Conditions (GTC). This means that you are agreeing to abide by the terms and conditions set out by the website, which may include requirements for responsible gaming, fair play, and privacy. While your registration on the website does not obligate you to make regular deposits or place a certain number of bets, you may be required to comply with certain regulations and requirements in order to use thFew readers

• What should I do if another person learns my password/username?

  If you suspect that someone else has learned your password or username, it is important to take immediate action to protect your account. Here are some steps you can take: 1. Change your password: This is the first and most important step to take if you suspect that someone else has learned your password. Make sure to choose a strong and unique password that is not easily guessable. 2. Monitor your account activity: Keep an eye on your account to see if there are any unusual or unauthoFew readers

• Are my finances safe with WINZIR?

  WinZir takes steps to ensure that your financial data is protected and secure. When you make a deposit or withdrawal on the website, your financial data is kept on user-bound encrypted wallets that are isolated from online systems and third-party interference. This means that your financial information is protected from unauthorized access or tampering, and can only be accessed by you and the website's authorized personnel. The website uses secure servers and firewalls to protect your financiaFew readers

• Hacked Account

  In case of hacking or an unauthorized sign-in into your account, please report a short summary of the incident and we will investigate it as soon as possible. Please be cautious of phishing sites that are pretending to be WinZir. Our only official domain is https://winzir.ph. Please check the updated article at https://forum.winzir.ph/d/55-hacked-winzir-accountFew readers

• How to check my balance history?

  To check your balance history at https://winzir.ph, follow these steps: Go to the website: Open your web browser and go to https://winzir.ph. Log in to your account: Click on the "Log In" button in the top right corner of the page and enter your login credentials. Navigate to the balance history page: Once you are logged in, click on the "My Wallet" tab in the top menu. Then, click on the "Balance History" submenu item. View your balance history: The balance history page will show yFew readers

• How to start? (Infographic)

  Please check the updated article at https://forum.winzir.ph/d/19-how-to-start-infographicFew readers

• What happens to my balance if my account is closed?

  Pursuant to Malacañang Memorandum Circular No. 8 and the rules and regulations issued by PAGCOR, the following individuals are not permitted to play: A. Government officials and employees directly involved in the operation of the government or any of its agencies. B. Members of the Philippine National Police (PNP) and the Armed Forces of the Philippines (AFP). C. Individuals under twenty-one (21) years of age, students of any school, college, or university in the Philippines. D. PAGCOR officialFew readers