Articles on: Withdrawals

Why can’t I make a withdrawal request?

There are several reasons why you may not be able to initiate a fund withdrawal at this time:

Active Bonus: If there is an active bonus in your account, please note that you cannot request a withdrawal. To proceed, you may need to either cancel the active bonus or wait until you have met the wagering requirements before requesting a withdrawal.

Unplayed Balance: Ensure that you have met the wagering requirement for your account balance. You can check the unplayed amount in your account by accessing the "Withdraw" section in your profile.

Unverified Account: Ensure that you undergo the one-time videocall verification and submit one valid ID in order to verify your account. Unverified account cannot make a withdrawal request.

If you encounter any difficulties during this process or have any questions, please do not hesitate to reach out to us. Additionally, if needed, we may request a one-time video call verification to help us confirm your identity.

Please check the updated article at

Updated on: 07/02/2024

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