Articles on: Withdrawals

Why can’t I make a withdrawal request?

There are a few reasons why you might not be able to withdraw your funds at this time. One possibility is that the system is asking for personal details in order to verify your identity and ensure that you are the rightful owner of the account. This is a standard security measure designed to protect your funds and prevent fraud.

In order to proceed with your withdrawal, you will need to fill out your profile page and submit the required documents in the documents section of your account. This will help us verify your identity and ensure that you are able to access your funds. Once you have submitted the necessary documentation, we will review it and approve your withdrawal request as soon as possible.

If you are having difficulty completing this process or have any other questions, please don't hesitate to contact us. We are here to help and will be happy to assist you in any way we can. You may also request a one-time video call verification to help us confirm your identity.

Please check the updated article at

Updated on: 11/04/2023

Was this article helpful?

Share your feedback


Thank you!