Articles on: Withdrawals

I'm trying to withdraw my real balance but it says that I have an active bonus error. How can I resolve this issue?

If you have an active bonus and are trying to withdraw your real balance, you may need to meet the wager requirement before you are able to do so. This requirement ensures that you have played through your bonus funds enough times to meet the terms of the bonus. Once you have met the requirement, you should be able to withdraw your real balance without any issues.

If you wish to cancel your active bonus and proceed with the withdrawal of your real balance, you can do so by going to the Bonus page in your account. From there, you can cancel the bonus and then try to withdraw your funds again.

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Updated on: 11/04/2023

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