Articles on: Sportsbook

Why is my bet returned?

When a bet is declared void, your stake is returned to your account. You don’t lose any money, but you don’t win any either. Bets may be declared void for many reasons, usually because of a technical factor beyond the sportsbook’s control. Event postponements, cancellation or abandonment, and changes of venue are common reasons why bets are voided.

In the event that we make an obvious error, which occurs when the odds/terms offered are materially different from that available in the general market and/or are clearly incorrect given the probability of the event occurring, all bets will be void.
If we have made an obvious error on the odds/terms of a bet placed on an in-play/live market, all bets will be void.
If we have made an obvious error on a bet placed on a market offered before an event has started, all bets will be void.

We will make every effort to inform clients before the event starts of an obvious error in markets, prices, handicaps, or terms, but this may not be possible in all cases. We use various data providers when forming our markets on the events that are covered on the website and some errors or mistakes in teams or participant names may occur. Bets will stand unless the error or mistake makes a fundamental difference to the composition of the markets (for example, Bristol Rovers instead of Bristol City) in which cases we reserve the right to void any bets on the event.

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Updated on: 11/04/2023

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